Complaints Handling

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About complaints

What we will do

At Kiama Council we wish to provide the best service possible to our customers and residents.  So if you did not get the service you expected or if something has not met your expectations we would like to hear about it so we can try and put things right.

We will treat you with respect at all times and deal professionally and pleasantly with you.  We ask that you also provide this courtesy to our staff. 

What we need you to do

To help us deal with your complaint we ask that you provide the following details:

  • a description of the problem or incident
  • relevant dates and times
  • copies of any relevant documentation
  • any additional information you think is important
  • your contact details if you require a response.

How to lodge your complaint

You can do one of the following:

  • lodge a customer action request via our online services
  • call us on (02) 4232 0444
  • visit our Customer Service section at Council's Administration Centre in Manning Street Kiama
  • send an email to Council
  • write to us - you should address your written complaint to The General Manager, Kiama Municipal Council, PO Box 75, Kiama NSW 2533

If you feel that the outcome of the complaint is not satisfactory, you have the option of going to an external agency with your concerns.  

  • Division of Local Government
  • NSW Ombudsman
  • Independent Commission Against Corruption (ICAC)