Community Satisfaction Survey 2018


Kiama Council has received a 78 per cent satisfaction rating from residents in the latest Community Satisfaction Survey conducted by IRIS Research.

This continues Council’s strong results from the Community Satisfaction Surveys, having recorded a similar rating in 2016 and 2011.

The Survey found satisfaction with Council is consistent no matter the resident’s gender, age, where they live, how long they have lived here and whether they pay rates or not.

The Surveys are conducted to track the performance of Council, identify areas for improvement, learn how residents feel about Council services and the future of Kiama.

IRIS Research asked residents to rate specific Council services and facilities.

Kiama Council received an average of 4 out of 5 across the 29 benchmarks for services and facilities.

Council’s overall result for benchmarked satisfaction was 75 points, well above the average of 65 points for similar councils in NSW.

According to IRIS Research, Kiama Municipal Council is now the best-performing council surveyed for:

  • Maintenance of local roads
  • Food and garden organics
  • Library services
  • Community halls and centres
  • Maintenance of parks and gardens
  • Maintenance of sports grounds and playing fields

The Survey also found nearly half of residents had contacted Council in the last year, mostly by phone, and mostly about building or development enquiries, tree management and waste collection.

Residents strongly supported the proposed Minnamurra River Boardwalk and projects to increase sporting facilities, but development of housing in existing or new areas received low support.

Residents said parking, shopping facilities and public transport were the most important in terms of new infrastructure.

In terms of what Council’s priorities for the future should be, residents cited controlling development, environmental sustainability and Council spending within its means.

When asked to name the one best thing about living in Kiama, residents said the sense of community, the beauty of the area, the lifestyle and village feel and country atmosphere.

The results are based on IRIS Research surveying 505 residents via phone between 21 and 28 November last year.

An online survey was also provided, with 62 responses collected.

Those surveyed had to have lived in the Municipality for more than six months, be older than 18 and not work for Council.

The 2016 Census was used to establish quotas to ensure a distribution of surveys by age and gender.

Download: Community Satisfaction Survey 2018