Planning Portal Update

Published on 14 October 2020

Stock image of plans and tools

Kiama Council is rolling out a number of upgrades to our planning application processes in coming months to improve the customer experience.

Director Environmental Services Jessica Rippon said starting November, customers should use the NSW Government Planning Portal for all planning applications, including modifications.

“This is an exciting new era for planning across NSW, with the Planning Portal providing an easily accessible, user-friendly and transparent system for lodging planning applications,” Mrs Rippon said.

“Kiama Council is among the first councils in NSW chosen to make the switch to the new system, which promises a much better experience for our customers and our planners as well.”

Mrs Rippon said Council planners and registered certifiers had been using the Planning Portal since July.

From 1 November our customers can use the Portal to lodge the full range of planning applications, including:

•           Development Applications (DAs) including modifications,

•           Complying development certificates (CDCs)

•           Construction Certificates,

•           Occupation Certificates,

•           Subdivision Works Certificates and

•           Subdivision Certificates.

“While this is an exciting change, we recognise some customers may find it challenging, so we are deploying staff to provide the necessary support to help them with the transition.”

“We will also still accept applications via email until 31 December.”

As part of the transition Council is also integrating its technical planning systems and the Planning Portal, so once an application is submitted to the Portal it will automatically appear in Council’s systems.

Other planning improvements include:

Developing new points of contact within the assessment process to ensure customers are kept up-to-date on the progress of their applications.

Council’s DA Tracker is being updated to provide more information on planning applications for the wider community.

Review programs have been established to simplify the Kiama Local Environmental Plan (LEP) 2011 and Kiama Development Control Plan (DCP) 2020 to make it easier for the community to interpret and contribute to planning applications.