Draft Customer Service Charter

Customer Service Charter

Whether you interact with Council regularly or occasionally, our teams are committed to delivering exceptional service that meets your needs, wants, and expectations. 

We invite you to have your say on the Draft Customer Service Charter, which outlines what you can expect from Council in terms of service delivery and how you can help us improve. 

By sharing your feedback and thoughts, you will support our progress in improving the way we deliver service to our community.


Review the Draft 

Draft Customer Service Charter(PDF, 380KB)

Have your say

Review the Draft Charter and submit your feedback by Monday 14 October 2024: 

  1. Fill out our survey
    Survey Estimated completion time: 5 minutes.
    You can also find paper surveys at our Customer Service Centre, Kiama, and Gerringong Libraries. Simply fill out the survey and drop it back in.

  2. Email or post your submission
     You can give your feedback by emailing council@kiama.nsw.gov.au or posting to:
    Community Engagement
    Kiama Municipal Council
    PO BOX 75
    Kiama NSW 2533

Next steps:

  1. Consideration Feedback
    Community feedback will be collated, reviewed and considered in the finalisation of the Charter. 
     
  2. Council endorsement 
     The final Charter will be reported back to Council for adoption, including a Community Engagement Report outlining how feedback received during the Public Exhibition has refined the Strategy. 

Please subscribe to this page to keep up to date on our progress. 

Back to top