Lodge a complaint

A complaint is an expression of dissatisfaction with the level or quality of service provided by Council.

This includes dissatisfaction with:

• the outcome of a decision;

• any delay in a Council’s decision/action;

•the level or quality of service;

• the failure to adhere to a policy or procedure; and/or

• or, the behaviour of an employee or agent of Council, which can be investigated and acted upon.

A complaint is not a routine service request (defined below) for action or an enquiry about the progress of a matter.

 

Complaints can be lodged in person, by phone, or email, or letter PO BOX 75 Kiama NSW 2533.  

Council is currently following the NSW Ombudsman’s guidelines for the complaint handling process.