Urban waste collection

Bins and collection

Red landfill bin collected fortnightly.

Yellow recycling bin collected weekly.

Green food organics garden organics (FOGO) bin collected weekly.

Tips to ensure your bins are collected:

  • put your bins out for collection on the kerb (unless instructed otherwise) by 6am on your collection day, or the night before
  • place wheels facing away from the kerb
  • keep your bins at least 30cm apart and at least 1m from obstacles such as cars, trees and power poles
  • return your bin to your property (or enclosure) the same day of your scheduled collection service.

Change your red landfill bin size

Urban households can upsize or downsize their red landfill bin.

Red landfill bins are available in 3 sizes:

  • 80 litres
  • 140 litres
  • 240 litres. 

The Domestic Waste Management Charge that you pay in your annual rates, depends on the size of your red landfill bin.

It's important to choose the right size bin for your household, because we can't collect any extra rubbish you put out. 

Additional bags of rubbish left on the kerb are considered illegally dumped and can attract hefty fines.

Change your red lid bin size(PDF, 177KB)

Report a bin issue

Contact our Waste Services on (02) 4237 5148 or Council on (02) 4232 0444 if your bin is:

  • stolen
  • lost
  • damaged.

You can also contact us to report a missed collection service.

Request, cancel or change your service

Request additional bins

You can get an additional bin for an urban property by paying an initial bin establishment fee.

This fee is per bin and payable upfront.

The annual service fee per bin is applied to your annual rates.

Restrictions apply to requesting additional bins.

Request additional bin(PDF, 177KB)

Get bins for a new property

You can request bins for a newly built property once you have an Occupation Certificate.

An initial bin establishment fee is payable upfront, per bin.

The annual service fee per bin will be applied to your annual rates.

Request bins for a new property(PDF, 177KB)

Cancel or change your service

You can apply to cancel a waste service if you are demolishing, or if you no longer require additional bins.

If you are demolishing, the annual service fee will be replaced with a Vacant Land Charge on your annual rates. 

Pro-rata reimbursements will apply.

To add your waste service again, you can complete the same form.

Cancel or change your service(PDF, 177KB)

Short term rental accommodation service

If you own a short term rental accommodation property, we offer a weekly waste service for it.

You get a:

  • 240L red landfill bin collected weekly
  • 240L yellow recycling bin collected weekly
  • 240L green food organics and garden organics collected weekly

Our initial bin establishment fee for the 240L red landfill bin is payable upfront, and the relevant short term rental accommodation waste service is applied to your annual rates notice.

If you need to reinstate your normal urban waste service you'll be charged:

  • a $100 cancellation fee
  • the bin establishment fee for replacing the red landfill bin.

Request a short term rental service(PDF, 174KB)

Shared bins for new units

A shared bin arrangement is often arranged for new unit buildings.

We calculate this service based on each unit receiving a 140L capacity for garbage disposal.

An initial bin establishment fee for all bins is payable upfront and the annual Domestic Waste Management Charge is applied in your annual rates.   

Request a shared bin service